Shipping Agency Service

At Dot Global Group, our Shipping Agency Service is built on reliability, responsiveness, and real-time coordination. We manage every routine task involved in vessel arrival and departure efficiently—ensuring no time is lost and all operations comply with international port and maritime standards.

From customs documentation and crew transfers to essential supplies and waste declarations, our experts liaise with port authorities to ensure seamless port calls.

Leveraging cutting-edge logistics technology, we provide real-time updates and reports on vessel activities at destination ports—empowering clients with full visibility while their cargo is in transit.

Whether you need a port agent, liner agent, owner’s representative, or customized shipping support, our experienced team is ready to deliver tailored solutions.

Our comprehensive shipping agency services include:

• Securing berth allocations for incoming vessels

• Arranging pilots and tugs as required

• Preparing and submitting customs and harbor documentation

• Coordinating fresh water and provisions supply

• Facilitating medical assistance for crew

• Organizing bunkering and fuel supply

• Scheduling and overseeing ship repairs

• Communicating ship owner instructions

• Managing the supply, transport, and cargo handling

• Coordinating with stevedores for smooth operations

• Collecting freights and overseeing cargo release

• Liaising with shippers and cargo recipients

In the event of cargo or vessel damage, we swiftly coordinate with insurers, marine surveyors, and inspection authorities on behalf of the master or shipowner—ensuring all incidents are professionally managed with minimal disruption.

With Dot Global, your vessel is in expert hands—every port call, every time.